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Because the Apple Stores do not offer electronic circuit diagnosis services. The quote would have been based on an educated guess, as backlight failure plus tri
by sjwright 8y ago
Because the Apple Stores do not offer electronic circuit diagnosis services. The quote would have been based on an educated guess, as backlight failure plus triggered moisture sensors often points to a corroded motherboard as the underlying fault.
It's not fair to expect Apple's store staff to accurately diagnose faults on the assumption that the device was opened and mishandled by the customer or a third party repairer. The guys in these stores aren't electronics experts, they're just regular people with some training on the most common points of failure and the out-of-warranty repair options offered by Apple.
- sumedh 8y ago> Because the Apple Stores do not offer electronic circuit diagnosis services. Interesting, can you please give a link on the Apple site which says that. > It's not fair to expect Apple's store staff to accurately diagnose faults Apple says the people working in the genius bar are experts, I would assume an expert would be able to diagnose faults.
- sjwright 8y agoCan you please give a link on the Apple site which says that they do offer electronic circuit diagnosis services?
- sumedh 8y agoWhat do you think the genius bar experts do?
- sjwright 8y agoProvide support for Apple products. That doesn't mean they're expected to have BGA rework stations and an endless supply of the hundreds of thousands of individual components that make up Apple's entire product catalogue spanning four decades.
- sumedh 8y ago> Provide support for Apple products and now many people have found out they are not doing that instead they have resorted to fleecing their customers.