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The issue Rossmann found was not complicated, any competent repair guy working for Apple should have known what the issue was and how to fix it instead of sayin
by sumedh 8y ago
The issue Rossmann found was not complicated, any competent repair guy working for Apple should have known what the issue was and how to fix it instead of saying the device would need significant repairs.
- sjwright 8y agoAnd how did the pin get on the outside of the connector? Presumably the laptop was working sometime in the past. Which means that whatever happened, it wasn't Apple's fault, nor is it their responsibility to fix it. Apple doesn't claim to offer electronic circuit diagnosis services, they offer limited repair options for a limited set of devices. Sure, it would have been nice if the Genius Bar staff could offer a disclaimer-laden advertisement for competent third party repair shops, but I'm not surprised that they don't because as Rossmann himself acknowledges, many third party repair shops are staffed with incompetent fools.
- sumedh 8y ago> nor is it their responsibility to fix it. They were happy to charge $1000+ for making "significant" repairs.
- sjwright 8y agoThat's because they don't offer electronic circuit diagnosis services, they can only replace entire parts. And remember, that $1000+ was a quote, not a final invoice. If it turned out to be a broken cable, a motherboard replacement wouldn't have solved the issue. It's likely the actual repair technician would have identified this fault and the customer would have ultimately paid a much lower price.
- sumedh 8y ago> If it turned out to be a broken cable So why give a quote of $1000+ when the Apple guy did not know what the problem was?
- sjwright 8y agoBecause the Apple Stores do not offer electronic circuit diagnosis services. The quote would have been based on an educated guess, as backlight failure plus triggered moisture sensors often points to a corroded motherboard as the underlying fault. It's not fair to expect Apple's store staff to accurately diagnose faults on the assumption that the device was opened and mishandled by the customer or a third party repairer. The guys in these stores aren't electronics experts, they're just regular people with some training on the most common points of failure and the out-of-warranty repair options offered by Apple.
- sumedh 8y ago> Because the Apple Stores do not offer electronic circuit diagnosis services. Interesting, can you please give a link on the Apple site which says that. > It's not fair to expect Apple's store staff to accurately diagnose faults Apple says the people working in the genius bar are experts, I would assume an expert would be able to diagnose faults.
- sjwright 8y agoCan you please give a link on the Apple site which says that they do offer electronic circuit diagnosis services?
- sumedh 8y agoWhat do you think the genius bar experts do?
- sjwright 8y agoProvide support for Apple products. That doesn't mean they're expected to have BGA rework stations and an endless supply of the hundreds of thousands of individual components that make up Apple's entire product catalogue spanning four decades.