Instead of trying to come up with solutions focus on being able to repeat back what you just heard, in fact, it might be helpful to the person if you summarize

Instead of trying to come up with solutions focus on being able to repeat back what you just heard, in fact, it might be helpful to the person if you summarize what they said so they know they've been understood. Just stop there, don't offer any advice unless you really believe they're asking for it.