I'm tired of reading people that know way more looking down at others over it What do you mean "people that know way more"? He made a simple request for email

I'm tired of reading people that know way more looking down at others over it What do you mean "people that know way more"? He made a simple request for email metadata, spelled out each field he was interested in. He didn't tell the city how to do it. Are you saying that the author knew more about how to retrieve email metadata than the actual Seattle IT staff that administer the mail system? And what bothers you most is that the author knew more about how to fulfill his request than the people that run the mail system?