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relentless about user research You're not kidding there. Every single time I go to do PAYE I get the same survey questions, even though (when I can be bothered

relentless about user research You're not kidding there. Every single time I go to do PAYE I get the same survey questions, even though (when I can be bothered) I tell them they could improve the site by .. not showing me the same survey every time.

jon-wood 8y ago
In fairness I'm pretty sure GDS haven't taken over PAYE yet, so they can't really be blamed for that.
- flooq 8y ago
  GDS don’t actually take over many services. It’s HMRC’s responsibility to update their services to meet GOV.UK standards.