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That's terrible. A support agent should never mark an issue resolved until the client has said the issue is resolved or been unresponsive to followip communicat
by fjsolwmv 8y ago
That's terrible. A support agent should never mark an issue resolved until the client has said the issue is resolved or been unresponsive to followip communication for some time.
- neffy 8y agoUnfortunately in practice, the lowly paid support agent is being bean counted on the number of outstanding tickets they have, and being told to periodically fix that problem. "You get what you measure."