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It’s not 100% clear from the documentation but it appears the card details have to be keyed in and there’s no voice recognition mode. It would be great to hear
by zaroth 8y ago
It’s not 100% clear from the documentation but it appears the card details have to be keyed in and there’s no voice recognition mode.
It would be great to hear a demo of what <Pay> sounds like, particularly the error handling.
I absolutely get the benefit of insulating your agents from the billing data. Not so keen on an abrupt switch to touch-tone inputs during a call though.
- usaphp 8y agoFrom the linked post: "when it’s time to collect the payment, the agent activates Twilio <Pay> to let the customer enter payment info using their keypad—agents can follow the customer’s progress, but won’t see or hear the card details."
- ElBarto 8y agoYes, this is pretty standard. I recently pay my home insurance's renewal that way (Europe). However, these days many systems use voice recognition rather than having to key in numbers. I'm guessing that this is on Twilio's roadmap.
- ramenmeal 8y agoThey demo'd it a few hours ago. Essentially you key in the card info and press pound once your done for each piece of info. The agent on the line can't hear the tones. The agent see's the data filled in (sensitive data hidden). It didn't work a few times and there was a delay so they have a little work to do.