7 ms·

I dislike the tip-at-purchase-time paradigm. I haven't even seen my order yet, how am I supposed to evaluate how much of a tip it warranted? But that gets to th

I dislike the tip-at-purchase-time paradigm. I haven't even seen my order yet, how am I supposed to evaluate how much of a tip it warranted? But that gets to the heart of it really: tipping is more about subsidizing payroll than rewarding good service.

noncoml 8y ago
DoorDash does this as well, and I don't understand why. Why should I commit to a tip before my order is delivered? At one occasion the delivery guy completely forgot about my delivery until I called 1 hour later saying I still see the food waiting at the restaurant. I still had to pay the tip.
frereubu 8y ago
This is the heart of it for me. If I tip cash, even if the tip jar is next to the register I always make a point of going back to tip at the end of my drink / food if the experience was good. A digital version should be some kind of contactless payment point at the door where you can easily set a tip amount and tap your phone / card.
- paxys 8y ago
  Or just adjust your payment after the fact, like Uber and Lyft. It would be pretty easy for Square to implement this.
  - goerz 8y ago
    Since we're talking about coffee shops: the Starbucks app allows to add a tip for a certain period of time after a a mobile order (something like an hour)
  - asdff 8y ago
    Do you use Square every day? The last time I went somewhere with specifically a Square reader was probably two weeks ago. Even if I went back tomorrow, am I going to remember my last experience enough to judge a tip? Even if I go to the same coffee shop and use the same Square every morning, unless I'm holding a grudge it's de facto back to front end tipping rather than upon services rendered.
dragonwriter 8y ago
> I dislike the tip-at-purchase-time paradigm. The tip at purchase time paradigm is in many cases an artifact of integrating credit card workflows with cash businesses with established pay up front and tip after workflows (fast casual dining, etc.) If you are against it and not against tipping, just bring cash for tipping and tip on the back end.
siruncledrew 8y ago
Tipping on a digital device (iPad register) also doesn't make sense because the tip money is going straight to the bank account the owner connected to the point of sale software.
- EpicEng 8y ago
  It goes to the workers though. Are you claiming that the owners are not distributing them back?
  - TeMPOraL 8y ago
    Are they? Why do you expect they do?
    - tedunangst 8y ago
      All the servers I know seem to expect credit card tips to eventually appear on their paycheck.
    - EpicEng 8y ago
      >Why do you expect they do? Because they almost always do and it's illegal for the owners to keep it?
  - DtnB 8y ago
    Not the parent but: I would imply exactly such a thing. Just like how, in some/most states you are supposed to pay a tipped employee minimum wage if they don't make the equivalent in tips. As far as I can tell from having worked in food service: that payout never happens.
    - EpicEng 8y ago
      I was a waiter for years. I personally never made under min, but I knew people who did. They got paid. I also got paid every cent of every cc tip. What are you basing this on?
jiveturkey 8y ago
I love it. No awkwardness of a zero tip after being served. Anyway there are very few places I've seen with that where there isn't also a tip jar. If you indeed felt the service was tip-worthy you can drop a tip in the jar on the way out. I don't understand why people (buyers) are so thin-skinned about this. Leave a tip or don't. Whatever.
threatofrain 8y ago
Even if the tip were scheduled differently, how often do you find yourself adjusting tip in an attempt to adjust service? If you get good service, will good tip ensure a good experience the next time around? If someone gave you bad service, do you make it known? I think most would prefer not to say anything.
- bootlooped 8y ago
  Yeah, admittedly, I almost never adjust my tip amount based on perceived service quality. I don't think tipping generally affect service quality. The only way I really react to bad service is by not going to the establishment.

noncoml 8y ago

DoorDash does this as well, and I don't understand why. Why should I commit to a tip before my order is delivered? At one occasion the delivery guy completely forgot about my delivery until I called 1 hour later saying I still see the food waiting at the restaurant. I still had to pay the tip.

frereubu 8y ago

This is the heart of it for me. If I tip cash, even if the tip jar is next to the register I always make a point of going back to tip at the end of my drink / food if the experience was good. A digital version should be some kind of contactless payment point at the door where you can easily set a tip amount and tap your phone / card.

paxys 8y ago
Or just adjust your payment after the fact, like Uber and Lyft. It would be pretty easy for Square to implement this.
- goerz 8y ago
  Since we're talking about coffee shops: the Starbucks app allows to add a tip for a certain period of time after a a mobile order (something like an hour)
- asdff 8y ago
  Do you use Square every day? The last time I went somewhere with specifically a Square reader was probably two weeks ago. Even if I went back tomorrow, am I going to remember my last experience enough to judge a tip? Even if I go to the same coffee shop and use the same Square every morning, unless I'm holding a grudge it's de facto back to front end tipping rather than upon services rendered.

dragonwriter 8y ago

> I dislike the tip-at-purchase-time paradigm. The tip at purchase time paradigm is in many cases an artifact of integrating credit card workflows with cash businesses with established pay up front and tip after workflows (fast casual dining, etc.) If you are against it and not against tipping, just bring cash for tipping and tip on the back end.

siruncledrew 8y ago

Tipping on a digital device (iPad register) also doesn't make sense because the tip money is going straight to the bank account the owner connected to the point of sale software.

EpicEng 8y ago
It goes to the workers though. Are you claiming that the owners are not distributing them back?
- TeMPOraL 8y ago
  Are they? Why do you expect they do?
  - tedunangst 8y ago
    All the servers I know seem to expect credit card tips to eventually appear on their paycheck.
  - EpicEng 8y ago
    >Why do you expect they do? Because they almost always do and it's illegal for the owners to keep it?
- DtnB 8y ago
  Not the parent but: I would imply exactly such a thing. Just like how, in some/most states you are supposed to pay a tipped employee minimum wage if they don't make the equivalent in tips. As far as I can tell from having worked in food service: that payout never happens.
  - EpicEng 8y ago
    I was a waiter for years. I personally never made under min, but I knew people who did. They got paid. I also got paid every cent of every cc tip. What are you basing this on?

jiveturkey 8y ago

I love it. No awkwardness of a zero tip after being served. Anyway there are very few places I've seen with that where there isn't also a tip jar. If you indeed felt the service was tip-worthy you can drop a tip in the jar on the way out. I don't understand why people (buyers) are so thin-skinned about this. Leave a tip or don't. Whatever.

threatofrain 8y ago

Even if the tip were scheduled differently, how often do you find yourself adjusting tip in an attempt to adjust service? If you get good service, will good tip ensure a good experience the next time around? If someone gave you bad service, do you make it known? I think most would prefer not to say anything.

bootlooped 8y ago
Yeah, admittedly, I almost never adjust my tip amount based on perceived service quality. I don't think tipping generally affect service quality. The only way I really react to bad service is by not going to the establishment.