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If makers dont have a fundamental understanding of how the users will utilize it, the makers are making a bad product. Every developer should do customer servic
by paulie_a 8y ago
If makers dont have a fundamental understanding of how the users will utilize it, the makers are making a bad product. Every developer should do customer service and a sales call on a regular basis.
- TeMPOraL 8y ago> If makers dont have a fundamental understanding of how the users will utilize it, the makers are making a bad product. Well, exactly. That's half of the reason why enterprise, medical, restaurant and other similar software generally sucks. > Every developer should do customer service and a sales call on a regular basis. In B2C, sure. In B2B for the examples I mentioned above, a "sales call" is where the problem starts. On such a call, you'll get the opinions of people paying for software, not of those using it.
- paulie_a 8y agoIn either case the developer the should get a first hand experience about the pain points. Developers tend to be isolated and build things that really doesn't fit the need that is required. Ask the potential customer and they will come. (Maybe, but at least the developer has a better idea of things to build)