That's not really true, though. Users never said, for example, that they didn't want Windows Phone. They said that they wanted access to service X, Y and Z or a

That's not really true, though. Users never said, for example, that they didn't want Windows Phone. They said that they wanted access to service X, Y and Z or app 1, 2 or 3, and Windows Phone did not provide that access. That isn't consumer rejection so much as consumer reaction to the duopoly they are presented with.