Complain to the company's management. Organize other customers to shun the company. If it is really an example of gross negligence or overreach on the part of t

Complain to the company's management. Organize other customers to shun the company. If it is really an example of gross negligence or overreach on the part of the company, their customers will care and hold them over the fire for it. The company exists to make money which it can only do by servicing those who use it. It may gain a lot of power with a monopoly, but it must still provide its service or die.