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Maybe not, but there was certainly a trust issue. At the dawn of ecommerce many people were afraid of using their credit card online -- they didn't know the tec
by apatters 8y ago
Maybe not, but there was certainly a trust issue. At the dawn of ecommerce many people were afraid of using their credit card online -- they didn't know the technical details but it just seemed new and scary.
- bluGill 8y agoWhich should have given sears extra help: they were a known and trusted entity that you could give your credit card to unlike that tiny fly-by-night startup bookstore Amazon. They had everything needed to take advantage of the internet just a few years before: a trusted name, a large catalog, experience in online sales (progigy might have failed, but the experience would have been a big help), and a large distribution network.
- apatters 8y agoI agree. After observing a few generations of these businesses you realize that their shareholders prioritize large, gradually declining revenue streams over new opportunities. That's totally fine and that's why the system needs to be very friendly to new business creation. We don't need Sears to innovate at a time when its shareholders want to retire. We need to give new innovators the space to do their thing.