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Exactly. We use them because they have a robust feature set that works for our use case (highly regulated data, etc). That's not a trivial thing. It's not a "mo
by tomasien 8y ago
Exactly. We use them because they have a robust feature set that works for our use case (highly regulated data, etc). That's not a trivial thing. It's not a "moat" but it's wall.
- twunde 8y agoI wish we could use them. Too bad they're not HIPAA-compliant (Mailgun is the only big provider that is, last time I checked)
- tomasien 8y agoThat's a smart move by Mailgun, I'm sure Sendgrid will get there. That's the kind of thing people don't think about with enterprise customers. - Compliance - Support - Security (not keeping things secure - offering custom security options. SAML, user roles, permissions, IP whitelisting, etc) - Customization Building to support big complex customers is hard and if you get it right from a product and sales perspective, the inertia you can build is massive.