I think social media operators are under-valuing the risk that harassment has to their organizations. Social media companies live and die by the network effect.

I think social media operators are under-valuing the risk that harassment has to their organizations. Social media companies live and die by the network effect. New social sites sometimes hit a magic threshold point after which they take off like a rocket as "everyone" is on it. Dying social sites drop below that same point, after which it's a "ghost town", and usership falls flat. There are all kinds of things that can cause that to happen, famously redesigns and changes to moderator actions has done it in the past. But in general having a continuously shitty experience as people harass you is a pretty compelling reason to not use a social site. I cannot help but wonder if enough people will leave to trigger a mass exit or not.