At my company, there is an list where problems that can't be handled by tech support or customer facing people get raised. Cases where the documentation is uncl

At my company, there is an list where problems that can't be handled by tech support or customer facing people get raised. Cases where the documentation is unclear or absent, things that can't be obviously classified as bugs, etc. Making a habit of answering those is a great way to learn about the system you're working on. That said, I don't spend hours on it.