Great article. I run a small SaaS on the side that’s about this size and a lot of these points resonate with me. A few thoughts: 1. 100% agree with ignoring co

Great article. I run a small SaaS on the side that’s about this size and a lot of these points resonate with me. A few thoughts: 1. 100% agree with ignoring competitors unless you’re in a field with heavy network effects. Most niches can have many successful companies, and worrying about your competition will add a lot of stress and encourage you to build things your users don’t care much about. Listen to your customers! 2. Churn is probably low partly because the pricing is low. I charge 10x - 20x this much and my post-trial churn is more like 10% (working on reducing). People are a lot more motivated to cancel if it’s costing them $1000 per year. 3. I should really, really do the support forum thing. 4. Strongly disagree on roadmaps. There are much better ways to make people feel like the service is alive and maintained enough to feel comfortable signing up. I can’t tell you how many times I’ve added unnecessary guilt and stress to my life by promising some future feature to users and then priorities or timing changed. Stupid to put yourself in a box like that for no reason.