> Spending time on user forums is a poor use of a developer-founder's time. You're better off adding features and focusing on promotion and offloading the rest

> Spending time on user forums is a poor use of a developer-founder's time. You're better off adding features and focusing on promotion and offloading the rest to a cheap support guy I completely disagree. You get to know your core userbase and what their pain points are. When you're in charge of development and sales and marketing and everything related to your product, you really need to know what you're doing and why. Being in touch with your users helps with that.