4 ms·
Another bizarre Spotify #wontfix is how you have (or at least had, this was two years ago) no recourse against someone with access to your account. e.g. Changin
by always_good 8y ago
Another bizarre Spotify #wontfix is how you have (or at least had, this was two years ago) no recourse against someone with access to your account. e.g. Changing your password doesn't invalidate other sessions.
My friend had her password guessed (you can buy hundreds of hacked premium Spotify accounts online for <$1/each) and was powerless against the person who had been using her account. She had to basically listen to what they were listening to, it was a bit comical.
We emailed Spotify about this as it was happening and there was no way to lock this person out. Sorry! They advised her to create a new account and they would gift it with some duration of premium access.
To make things worse, she was the one who started our family-plan, and their customer support was unable to simply migrate the plan to her new account. She registered a new account and added it to the plan. This intruder was basically able to free-ride on our plan and force her our of her own account.
When I later saw the price of hacked Spotify accounts, I thought it was a great value!
- tra3 8y agoThere's a big "signout everywhere" button in settings now.
- Zarel 8y agoCrazily, I've heard the same issue on _Cloudflare_, of all services. And they're supposed to be in the security business! A disgruntled ex-employee changed some of the settings on my website, and there was no way to kick them out after changing the password and adding 2-factor auth.
- jgrahamc 8y agoThis is a very serious allegation and I need to know details. Please email me (jgc AT cloudflare DOT com) with details of the site and who you are alleging made such a change.
- Zarel 8y agoI sent you an e-mail describing the incident in detail, with a link to the support request I opened at the time of the incident. I actually really do like Cloudflare a lot, for the record, so I'd be glad if it turned out to be something more innocuous. But at the time, Support said they'd look into it, and I got nothing but radio silence since then.
- jgrahamc 8y agoThanks. I'll follow up internally.