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I just read that story, amazing. It reads like an awesome Root Cause Analysis ticket.
by mothsonasloth 8y ago
I just read that story, amazing.
It reads like an awesome Root Cause Analysis ticket.
- chrisseaton 8y agoWhat do you mean by ‘ticket’?
- pimlottc 8y agoLike an item in an issue tracker.
- mothsonasloth 8y agoNormally if there a bug or other ticket I will write the root cause into the comments or notes of that ticket after its solved. It makes it useful for future referencing and is searchable. Unlike writing it up in a word doc and uploading it to something like sharepoint where it is forgotten