For those that didn't watch: A laptop with a bent LCD backlight connector pin is taken to an Apple store. The staff notices that the humidity indicators have

For those that didn't watch: A laptop with a bent LCD backlight connector pin is taken to an Apple store. The staff notices that the humidity indicators have changed color, so warranty is voided. To fix it, they want to replace several boards and possibly the display, which will cost the user "over a thousand" and possibly more. The user (CBC's The National) then takes the laptop to a third party repair shop (Louis Rossman's) that spots the problem in under a minute and, taking just one more minute, bends the pin back restoring full function to the laptop. Rossman then states that he normally wouldn't charge for such a quick fix. -------------- We must ask how this happened. Rossman first shone a light through the Apple logo at the back of the monitor and was able to see a mouse pointer moving around, indicating that the computer and LCD panel are both functioning. This identified the backlight as a problem, and the first thing to check was, "is it plugged in?". It wasn't. Rossman has a simple procedure to follow that allows him to zero in on the problem. Why wasn't Apple able to diagnose this problem similarly? Rossman is clearly a talented and dedicated individual. However, an Apple repair technician has the resources and training of a multi-billion dollar company behind him. Apple never even got as far as diagnosing the backlight as the problem. When faced with a monitor that doesn't come on properly, why isn't their first step similar to Rossman's? To take the car analogy from the video a bit further, how many car owners stick to using the dealer to service their vehicles for the entire life of the car? Once the warranty has expired, there are usually cheaper and more competent options available. It's not uncommon for car owners to develop a long-term relationship with a mechanic they trust. As discussed later in this video, Apple legally harasses third party repairers and anyone importing proprietary parts. Would you buy a car from a company that tries to lock you into dealer service by suing your neighborhood mechanic or anyone who dares to import parts specific to their vehicles?