I could see how that was their policy, however, they could have explained to the customer their options. Either have it repaired here and Apple will guarantee

I could see how that was their policy, however, they could have explained to the customer their options. Either have it repaired here and Apple will guarantee it, or take it to an independent repair shop and potentially get it fixed for much cheaper. I realize they're not obligated to do that, but I certainly would think a lot more highly of Apple if they did that.