like, actually talk to them. use Twitter, be active on forums, etc. and continue to do so after launch so that you can see how they respond. don't add/drop feat

like, actually talk to them. use Twitter, be active on forums, etc. and continue to do so after launch so that you can see how they respond. don't add/drop features purely based on telemetry. remember the things using your software are people and not just data points.