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Apple don't maintain contact centres per se; instead, in the US have a fleet of teleworking contact employees who handle calls, online chats, etc. From what I
by alliecat 8y ago
Apple don't maintain contact centres per se; instead, in the US have a fleet of teleworking contact employees who handle calls, online chats, etc.
From what I hear it's a pretty good gig, minus dealing with the public.
- mcguire 8y ago"From what I hear it's a pretty good gig, minus dealing with the public." It's a pretty good gig, if you don't count the actual gig? My experience with tech support doesn't involve phones, fortunately. I got some exercise crawling around under people's desks.
- thetinguy 8y agoApple absolutely maintains contact centers. There are a couple of campuses worldwide. They also do teleworking, and they employ contact center vendors like conversys.