Replace Houston with Redmond and this is almost exactly the story of my 2nd IT job - as a BPOS tech in the late 2000s. BPOS was basically Microsoft Online beta.

Replace Houston with Redmond and this is almost exactly the story of my 2nd IT job - as a BPOS tech in the late 2000s. BPOS was basically Microsoft Online beta. They had a group of 8 of us shadowing people on both sides of the aisle. It was like a shadow village - hidden village of the phone.