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In my experience you never actually get your food with Uber eats. I use uber frequently, but Uber eats is crap.
by paulie_a 8y ago
In my experience you never actually get your food with Uber eats. I use uber frequently, but Uber eats is crap.
- stephengillie 8y agoIf you're having a service or technical issue, try a customer service team before being negative on the internet.
- paulie_a 8y agoI have, their customer service also sucks. I really do like 99 percent of the Uber drivers. But Uber eats is a crappy service, Uber as a company simply has consistently shitty customer service. They need to get their act together of they have any intention of competitors with GrubHub and the other twenty food delivery services.
- brazzledazzle 8y agoTheir customer service sucks big time. If I order 4 meals and only 3 arrive how do you not fix that immediately? Can’t call anyone so you put a ticket in that sits for 24 hours. Screw their line item refunds too. If I have to drive somewhere because someone is left out of the meal there was no point in ordering at all.
- paulie_a 8y agoBasically fuck Ubers CSRs, they should all be fired, and their manager fired, and that persons manager fired every single one of them, which is probably ten people anyways, judging from their terrible customer service.
- newnewpdro 8y agoThe onus is not on the customer to perform QA, nice try.
- paulie_a 8y agoI have no problem giving specific and extremely polite feedback, many companies are amazingly responsive of it. Uber sucks at, they are incredibly shitty at it. They need to get their CSRs if they actually have any which quite frankly I donbt., and then get some comptent ones that have actually used Uber.
- johnrichardson 8y agoI've had the complete opposite experience. I've tried almost every food delivery app, and what I've found is that Uber Eats is the most reliable, longest open at night and best value for price food delivery service in my area (SF).