I used to contract with a WISP. I would regularly get calls to "reboot the router" from the owner. The "router" was a fiber switch at their CO. I would just do

I used to contract with a WISP. I would regularly get calls to "reboot the router" from the owner. The "router" was a fiber switch at their CO. I would just do it when they asked. I wasn't a customer nor did I get paid enough to fix their network. Sorry if that was your connection. :)