3 ms·
No one wants to be sold to. Not a single person in the world. There's a reason used car salespeople are the universal object of derision: no one wants to intera
by cirgue 8y ago
No one wants to be sold to. Not a single person in the world. There's a reason used car salespeople are the universal object of derision: no one wants to interact with someone that wants something from them and is willing to obfuscate, misdirect, and even lie to get it. That is a fundamental to sales: the sales person is trying to maximize their returns, and in most cases there is zero structural incentive for them to take the interests of the other party into account. This isn't something that you can imagine away any more than you can imagine away incentives in other areas of human interaction. People recognize that immediately, even if they can't put their finger on why.
- beat 8y agoNo one wants to be cheated. Everyone wants to be sold to. That's because everyone has problems they can't solve on their own. "I don't want to be sold to, because I think I'm being cheated" becomes "If I'm not being cheated, then selling to me is okay". Or to put it more abstractly, "Selling bad because yuck" becomes "If yum, then selling good". It comes back to the win-win, to mutually beneficial relationships. I disagree that there is "zero structural incentive" to consider the needs of the customer. In most cases, there's plenty of structural incentive. If your business depends on repeat customers, not considering their needs costs you their business. If your business depends on references and reputation, then not considering your customer's needs costs both the current customer and future customers.