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Not always. I took a 14 month old iPhone 7 into the store which wouldn't charge or communicate via the lightning port. In the engineer's words it was "in perf

Not always. I took a 14 month old iPhone 7 into the store which wouldn't charge or communicate via the lightning port. In the engineer's words it was "in perfect condition". They couldn't repair it, wouldn't do anything because I didn't have apple care and the only way to get around it was a new device. Nice paperweight though

greedo 8y ago
Couldn't you demonstrate right there that the Lightning port wouldn't charge the iPhone? Seems like a pretty simple way to refute the technician's claim.
- turkeywelder 8y ago
  Sorry badly worded on my part - he meant in perfect condition apart from the fault (ie: we hadn't drowned it or dropped the phone to cause any issue) but couldn't do anything
  - greedo 8y ago
    To clarify, he said that he couldn't repair the iPhone (with you paying for it)?
    - turkeywelder 8y ago
      yes, even if I paid for it. Only solution is to replace the device.
Cthulhu_ 8y ago
14 month falls under a reasonable warranty period, so you could've claimed that. In the EU at least you'd have a very good case and they wouldn't cause trouble. It could've been something trivial though, lint tends to pile up in the back of the lightning port, eventually causing the problem you described. Poking the back of the port with a needle or something often helps.
- turkeywelder 8y ago
  I'm pursuing the retailer/credit card company under the consumer rights and consumer credit act in the UK but they're requesting an engineer's report stating this is a manufacturing fault which is very difficult to get. Tried cleaning it, there's no dirt or anything in there
  - candiodari 8y ago
    So you're in the EU, and Apple isn't helping you, nor is the EU bothering to enforce it's own laws. I must say, I'm still wondering why Apple gets a pass on the "usb charging for all phones" laws.
fossuser 8y ago
I've found it's highly variable depending on the person you get. I've had some people that are really great and just help me replace it or figure out options. I've had other people force me to reinstall the OS even though the issue is clearly hardware and then come back in a week showing the same problem.

greedo 8y ago

Couldn't you demonstrate right there that the Lightning port wouldn't charge the iPhone? Seems like a pretty simple way to refute the technician's claim.

turkeywelder 8y ago
Sorry badly worded on my part - he meant in perfect condition apart from the fault (ie: we hadn't drowned it or dropped the phone to cause any issue) but couldn't do anything
- greedo 8y ago
  To clarify, he said that he couldn't repair the iPhone (with you paying for it)?
  - turkeywelder 8y ago
    yes, even if I paid for it. Only solution is to replace the device.

Cthulhu_ 8y ago

14 month falls under a reasonable warranty period, so you could've claimed that. In the EU at least you'd have a very good case and they wouldn't cause trouble. It could've been something trivial though, lint tends to pile up in the back of the lightning port, eventually causing the problem you described. Poking the back of the port with a needle or something often helps.

turkeywelder 8y ago
I'm pursuing the retailer/credit card company under the consumer rights and consumer credit act in the UK but they're requesting an engineer's report stating this is a manufacturing fault which is very difficult to get. Tried cleaning it, there's no dirt or anything in there
- candiodari 8y ago
  So you're in the EU, and Apple isn't helping you, nor is the EU bothering to enforce it's own laws. I must say, I'm still wondering why Apple gets a pass on the "usb charging for all phones" laws.

fossuser 8y ago

I've found it's highly variable depending on the person you get. I've had some people that are really great and just help me replace it or figure out options. I've had other people force me to reinstall the OS even though the issue is clearly hardware and then come back in a week showing the same problem.