I know little of the US legal landscape, or if there's a small claim system. I've threatened legal response here in the UK, usually after months of failing to g

I know little of the US legal landscape, or if there's a small claim system. I've threatened legal response here in the UK, usually after months of failing to get resolution without, as last step in the chain. So I've issued a small claim against those companies (UK has a cheap option when the claim is small, somewhere under £5 - £10k. Basically fill form, give fixed low fee, wait). Those have had a 100% success rate. > Once you threaten to sue, most Big Companies will stop talking to you That would be fine. When I have threatened to sue someone and got no response, I will do the small claim as next step. One threat, one opportunity to resolve. More talking would enable more delays. No more communication from me aside from in writing from the court. Generally gets a panicked phone response at speed and offering full settlement. I've had several expansive apology letters. A couple ignored the summons and waited for the default judgement before it got settled. Those were big, very well known companies, which could be pure coincidence. Most have asked "why did you sue?". Waiting for months to get that promised refund, whilst only getting excuses or lies, maybe? :)