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"When Justin finally heard back from Sony, they didn’t apologize and promise to protect the account. Instead, they said it—an account Justin has had for more th
by s73v3r_ 8y ago
"When Justin finally heard back from Sony, they didn’t apologize and promise to protect the account. Instead, they said it—an account Justin has had for more than 13 years, with a history of trophies and purchases—was gone. There was nothing he could do, no process to appeal, no way to get any of his games back."
That, should be considered completely unacceptable, especially from a company that has had huge data breaches in the past. Sony should be bending over backwards to make this guy whole, not giving up.
- HarryHirsch 8y agoWithout incentives, why would Sony do anything for anyone?
- platinumrad 8y agoSony's reputation should be incentive enough.
- northwest65 8y agoThey are a disgusting gutter company who cares naught for their reputation. I haven't knowingly purchased any Sony products (music, movies, games, hardware) since their behavior around 2005.
- Shaddox 8y agoThat was around the infamous rootkit scandal, right? They also have some very annoying practices for their hardware. I borrowed a Sony digital camera from a relative for a roadtrip and the memory card broke down. To my dismay I realized I can't just put any old memory card in it, I have to put in a Sony one which costs 10x as much for 0 benefit. Since then I also stopped buying any Sony products. I think they're just too big and too diversified to fail at this point. They don't have to care about their reputation at this point, the money just won't stop coming since they're so pervasive.
- azernik 8y agoWhich it apparently was - once they realized a reporter was writing a story on it, they fixed the issue right quick.
- jonny_eh 8y agoCompetition?
- rm_-rf_slash 8y agoI’m surprised he didn’t sue. ONE WEIRD TRICK - dirtbag companies HATE this - my mom (former lawyer) taught me to get any company dragging its heels or otherwise being scummy about giving you what you paid for is to basically state what you want followed by “...and if I do not get the product/service that I paid your company for, my next call will be to the State Attorneys General of the state of (where we’re from) and the state where you are incorporated, and we will be filing a claim of fraudulent business practices.” 9 times out of 10 that’ll be enough to get the gears moving. Legal compliance is almost always more expensive than fighting a customer on an issue, so they tend to give in rather quickly.
- giancarlostoro 8y agoI've also heard equally worthwhile efforts when contacting a company through BBB (Better Business Bureau) has gone as far as getting people's accounts unbanned where the account was meant to stay permanently banned from an MMO. Get legal through the right channels and you will see results. You want to get a hold of BBB directly basically, I havent had the pleasure of doing it but have heard from many that it works.
- rashkov 8y agoWhile this may work, as far as I know, BBB is a private company with no enforcement muscle, providing a service similar to Yelp, but less respected.
- duxup 8y agoBBB is it's own pay to play scam. People who join magicly have poor scores removed.
- lotsofpulp 8y agoOnly clueless business owners care about BBB. Not only is BBB a scam itself, but no one cares what they think anyway.
- rustcharm 8y agoThis is not good advice. Once you threaten to sue, most Big Companies will stop talking to you via customer support channels and make you do everything in writing to their legal department. Don't do this.
- deleted 8y ago[deleted]