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Thanks, Jason. Appreciate the response and understanding of our frustration. We have heavily integrated our business app with Highrise, including our Quote to

Thanks, Jason. Appreciate the response and understanding of our frustration. We have heavily integrated our business app with Highrise, including our Quote to Invoice app with the REST API. We've built reports around the Highrise data. And we love Highrise, for the most part, since it simplifies the sales process. And it's great to track where our sales are at. But what made us love Highrise was that it was fast. And when we lose that speed, we are reminded of our experience with Salesforce. The loss in productivity with Salesforce was why we came to 37s in the first place, because you offered us real value in simplifying our sales flow. But right now, we are fiddling with speed, and we understand while you have different priorities, going through our deals nimbly is important to us.

dinkumthinkum 16y ago
Yeah, I mean pagination is so basic and should have been there in the beginning. It makes everyone feel nice to be glad-handed but ... come-on, pagination?
- cal5k 16y ago
  It was basic frustrations like this that caused us to switch as well. In particular, it with the issue with tasks lists - we used Basecamp and Highrise, and even though the feature request has been made regularly for the last 4 years, there is STILL no way to get a common task list across Highrise and Basecamp. So we went over to Zoho. In the time it has taken 37Signals to hem and haw over task lists, Zoho has created an entire ecosystem of apps, integrated it with Google App Engine, associated tasks across their apps, etc. Sure, the apps aren't pretty, but they work. Jason would probably argue that our needs aren't the norm, that we've outgrown Highrise, but a counterexample is FreshBooks: we've been using FreshBooks since day one in our business, and we continue to us it because it's a great app that is growing with us. It focuses on simplifying things that are ordinarily complex rather than simplicity as an end goal.

dinkumthinkum 16y ago

Yeah, I mean pagination is so basic and should have been there in the beginning. It makes everyone feel nice to be glad-handed but ... come-on, pagination?

cal5k 16y ago
It was basic frustrations like this that caused us to switch as well. In particular, it with the issue with tasks lists - we used Basecamp and Highrise, and even though the feature request has been made regularly for the last 4 years, there is STILL no way to get a common task list across Highrise and Basecamp. So we went over to Zoho. In the time it has taken 37Signals to hem and haw over task lists, Zoho has created an entire ecosystem of apps, integrated it with Google App Engine, associated tasks across their apps, etc. Sure, the apps aren't pretty, but they work. Jason would probably argue that our needs aren't the norm, that we've outgrown Highrise, but a counterexample is FreshBooks: we've been using FreshBooks since day one in our business, and we continue to us it because it's a great app that is growing with us. It focuses on simplifying things that are ordinarily complex rather than simplicity as an end goal.