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After bad experiences with hardware reliably and support on the Nexus 5 and Nexus 6p, I will not be buying another piece of Google hardware. Although, I must s

After bad experiences with hardware reliably and support on the Nexus 5 and Nexus 6p, I will not be buying another piece of Google hardware. Although, I must say, the vanilla Android software experience is top notch. I'd just rather install / customize it on more reliable hardware with better support (my op5t has been amazing!)

yarrel 8y ago
I'm the same after my Pixel 2 experience.
- precurse 8y ago
  Can you elaborate on that please? I'm actually looking at buying one since there should be a price drop happening on them.
  - andrewprock 8y ago
    I can elaborate. If you encounter any problem with your Piexl phone you will have to interact with their customer support which is woefully under-equiped to support customers. If you happen to fall off of their four state flow chart, you can expect extended calls with lots of words, but no action. They will send you a refurbished phone, but ask you to secure delivery for the phone at the price of a new phone. They won't allow you to return your phone, they can't send you a new phone overnight, even if you offer to pay. If they make a mistake in their system, they won't be able to fix it. The entire customer support system feels like it was built for support reps that don't trust customers, by product managers that don't trust support.
- godelski 8y ago
  Really? I love my Pixel 2. First phone I haven't rooted (so I can underclock and get a decent battery life). I'm curious what problems you have had (and if I might expect them. But I've had this for awhile now) And I don't see myself buying the Pixel 3. Just seems like a $100 price increase for lower aesthetics. I can't see any meaningful differences in this new phone.
DanFeldman 8y ago
I'm on my third Nexus 5x. The first Boot-looped thanksgiving 6 months after I bought it, the 2nd boot-looped during christmas the next year. The third has stayed steady, I've just avoided all holidays. I bought a pixel (2nd hand, dumb mistake) and then it bricked itself within 3 months. Went back to my repaired Nexus 5x. Google's hardware is awful and their support is an opaque cloud of pretty UIs and unhelpful people. Should have gotten a 1+
- dopeboy 8y ago
  Yikes, I did pretty much this. Went from two 5x's (I really love the form factor) to a used pixel one. So far it hasn't bricked - is that a known issue like the 5x bootloop?
  - DanFeldman 8y ago
    I found plenty of reports of similar issues on google groups and reddit/r/android. Phone Calling functionality would stop working, screen would glitch out, and then force a restart. At some point it just didn't wake up. Poor guy.
- hellogoodbyeeee 8y ago
  Was the 5x thing Google's fault or LG's? I blamed LG and I won't buy another one of their phones for awhile. I was going to put up with my 5x until the pixel 3 came out, but it became unbearably slow to use as of this spring. So I bought the Motorola x4 under the Android one banner and I couldn't be happier. I think I paid $150 for it after getting $100 for my 5x. The battery life lasts all day and I can use Snapchat on the phone. I regret not upgrading to a "budget" phone earlier.
- plexicle 8y ago
  Just to add my data point -- I've had every Nexus and Pixel starting with the Galaxy Nexus. Never had an issue with any of them until my most recent Pixel 2 XL where some cables stopped charging the device. One quick open chat on the Google store and I had a replacement sent immediately for free.
- 8y ago
Topgamer7 8y ago
I've loved my 6p, but it's gotten slow AF in the last year or so. I replaced the battery after it stopped lasting more than half a day, and thought that might solve the issue. But it's still intermittently slow. I'd love to keep it, but it's gotten quite annoying to have to wait for it to respond. I guess it could be malware on it, but it could also be just the hardware not lasting as long as I would hope it would. I'd like to upgrade, but I don't want to spend $1000+. Anyone running a Huawei phone that they've flash with a custom firmware? I was thinking of going that route, as it's significantly cheaper.
- scrollaway 8y ago
  Same experience here with the 6p. Battery dying early and now the wifi chip is very unreliable. Only problem is I'm using Google Fi, and I'd like to keep using it. So I don't know what other type of Google Fi-compatible phone to buy.
  - bscphil 8y ago
    I think you just need an Android phone with dual-sim tech. Doesn't some of Motorola's lineup have that feature?
    - scrollaway 8y ago
      Dual sim as in the ability to have two sims? That's popular in India and the middle-east, so Motorolas yes probably. But that's not what's required for Fi. IIRC Fi's requirement has to do with the ability of moving phonecalls smoothly between wifi and cellular. This capability used to be limited to a dozen or so phones. I don't know what the state of this is nowadays. Edit: https://www.androidcentral.com/these-phones-work-project-fi https://www.androidcentral.com/these-phones-work-project-fi -- I don't know which ones are good on that list, to be honest. I really liked the 6P, although it was a bit too large for my taste. I miss phones like the S3 :/
  - kevstev 8y ago
    You don't actually need a google fi compatible phone to switch, you just need it to join google fi. I was astonished when my coworker showed me his ipad pro (I think thats the name- the big one anyway) hooked up to fi a few weeks ago.
qdog 8y ago
After 5x bootloop I also quit Google hardware. Bought a cheaper phone that I won't feel bad about replacing at 18 months if it happens.

yarrel 8y ago

I'm the same after my Pixel 2 experience.

precurse 8y ago
Can you elaborate on that please? I'm actually looking at buying one since there should be a price drop happening on them.
- andrewprock 8y ago
  I can elaborate. If you encounter any problem with your Piexl phone you will have to interact with their customer support which is woefully under-equiped to support customers. If you happen to fall off of their four state flow chart, you can expect extended calls with lots of words, but no action. They will send you a refurbished phone, but ask you to secure delivery for the phone at the price of a new phone. They won't allow you to return your phone, they can't send you a new phone overnight, even if you offer to pay. If they make a mistake in their system, they won't be able to fix it. The entire customer support system feels like it was built for support reps that don't trust customers, by product managers that don't trust support.
godelski 8y ago
Really? I love my Pixel 2. First phone I haven't rooted (so I can underclock and get a decent battery life). I'm curious what problems you have had (and if I might expect them. But I've had this for awhile now) And I don't see myself buying the Pixel 3. Just seems like a $100 price increase for lower aesthetics. I can't see any meaningful differences in this new phone.

DanFeldman 8y ago

I'm on my third Nexus 5x. The first Boot-looped thanksgiving 6 months after I bought it, the 2nd boot-looped during christmas the next year. The third has stayed steady, I've just avoided all holidays. I bought a pixel (2nd hand, dumb mistake) and then it bricked itself within 3 months. Went back to my repaired Nexus 5x. Google's hardware is awful and their support is an opaque cloud of pretty UIs and unhelpful people. Should have gotten a 1+

dopeboy 8y ago
Yikes, I did pretty much this. Went from two 5x's (I really love the form factor) to a used pixel one. So far it hasn't bricked - is that a known issue like the 5x bootloop?
- DanFeldman 8y ago
  I found plenty of reports of similar issues on google groups and reddit/r/android. Phone Calling functionality would stop working, screen would glitch out, and then force a restart. At some point it just didn't wake up. Poor guy.
hellogoodbyeeee 8y ago
Was the 5x thing Google's fault or LG's? I blamed LG and I won't buy another one of their phones for awhile. I was going to put up with my 5x until the pixel 3 came out, but it became unbearably slow to use as of this spring. So I bought the Motorola x4 under the Android one banner and I couldn't be happier. I think I paid $150 for it after getting $100 for my 5x. The battery life lasts all day and I can use Snapchat on the phone. I regret not upgrading to a "budget" phone earlier.
plexicle 8y ago
Just to add my data point -- I've had every Nexus and Pixel starting with the Galaxy Nexus. Never had an issue with any of them until my most recent Pixel 2 XL where some cables stopped charging the device. One quick open chat on the Google store and I had a replacement sent immediately for free.
8y ago

Topgamer7 8y ago

I've loved my 6p, but it's gotten slow AF in the last year or so. I replaced the battery after it stopped lasting more than half a day, and thought that might solve the issue. But it's still intermittently slow. I'd love to keep it, but it's gotten quite annoying to have to wait for it to respond. I guess it could be malware on it, but it could also be just the hardware not lasting as long as I would hope it would. I'd like to upgrade, but I don't want to spend $1000+. Anyone running a Huawei phone that they've flash with a custom firmware? I was thinking of going that route, as it's significantly cheaper.

scrollaway 8y ago
Same experience here with the 6p. Battery dying early and now the wifi chip is very unreliable. Only problem is I'm using Google Fi, and I'd like to keep using it. So I don't know what other type of Google Fi-compatible phone to buy.
- bscphil 8y ago
  I think you just need an Android phone with dual-sim tech. Doesn't some of Motorola's lineup have that feature?
  - scrollaway 8y ago
    Dual sim as in the ability to have two sims? That's popular in India and the middle-east, so Motorolas yes probably. But that's not what's required for Fi. IIRC Fi's requirement has to do with the ability of moving phonecalls smoothly between wifi and cellular. This capability used to be limited to a dozen or so phones. I don't know what the state of this is nowadays. Edit: https://www.androidcentral.com/these-phones-work-project-fi https://www.androidcentral.com/these-phones-work-project-fi -- I don't know which ones are good on that list, to be honest. I really liked the 6P, although it was a bit too large for my taste. I miss phones like the S3 :/
- kevstev 8y ago
  You don't actually need a google fi compatible phone to switch, you just need it to join google fi. I was astonished when my coworker showed me his ipad pro (I think thats the name- the big one anyway) hooked up to fi a few weeks ago.

qdog 8y ago

After 5x bootloop I also quit Google hardware. Bought a cheaper phone that I won't feel bad about replacing at 18 months if it happens.