The difference is this: If I hire 15 people, I can produce 20 widgets If I hire 15 people + 5 lower-skill workers, I can produce 30 widgets. The problem we f

The difference is this: If I hire 15 people, I can produce 20 widgets If I hire 15 people + 5 lower-skill workers, I can produce 30 widgets. The problem we face is visibility. The question becomes how is it that low-skilled workers can create more efficiency, they themselves don't do anything. The reality is that high-skilled workers are now free to get creative vs having to do the annoying tasks the low skilled workers just took off their shoulders. So _indirectly_ the low-skilled workers produced 10 widgets, but really, everyone was just working at a good production level. People being less busy lets them be creative.