3 ms·
>Even inside the company, the internal tech support is essentially gaslighting the employees who report this problem, by saying things like "it never existed"
by castlecrasher2 8y ago
>Even inside the company, the internal tech support is essentially gaslighting the employees who report this problem, by saying things like "it never existed"
It's mind-boggling that this happens but having experienced it myself, it sucks. Attempting to address an issue that sure seems to be due to another team's system is already difficult, so when they respond "it's not us" you're not only left holding the bag but questioning yourself for doubting that system.
- perl4ever 8y agoSome companies are caught in a cycle where they're not charging enough to their customers, much less enough for tech support, and as a result their policy seems to be to frustrate you as much as possible by denying everything if you contact them with problems, while refunding you store credit if you persist. Please send photos - you send photos - "we don't see anything wrong." A refund doesn't actually solve the issue! Obviously, sympathy is limited for a free service, but I've encountered this with a paid service. And a few weeks later they announced broad based price increases, which made for a clearly implied backstory. Not enough money for labor costs.