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I respectfully disagree. It should be public record when a product or service fails to perform to the expectation of the customer. This is why we have outlets s

I respectfully disagree. It should be public record when a product or service fails to perform to the expectation of the customer. This is why we have outlets such as Yelp and Amazon reviews. There is no incentive to improve the product if they aren't put on blast.

floatingatoll 8y ago
“Public record” is not equivalent to “in the tech press”. If there was a central registery of IT operational errors, where data was carefully reported by all public and private companies, then your stance would be absolutely understandable. But in today’s press climate, the focus would be on dragging their name through the mud for clickbait, rather than on interviewing them about their plans to improve going forward and evaluating _those_ claims for technical and business veracity. ps. Happily, I haven’t a clue who they are, not have I tried to look.
- briandear 8y ago
  If a car exploded, should we withhold the name of the car company?
  - staktrace 8y ago
    If an article was posted by $random_internet_person about a car that exploded with "some details changed", where necessary context is missing (e.g. what the car company did in the aftermath to ensure it doesn't happen again), then yes, we should withhold the name of the company until a fuller picture is available. It's not ethical to go about blaming and shaming unless you know for a fact what happened and the context surrounding the incident. And unless you're Rachel, you don't.
x0x0 8y ago
That's not what happens though -- people have shrieking tantrums that you aren't doing X for free, or enough, or high quality enough, or that an engineer made a mistake, etc etc etc... And if you ask why they trusted their incredibly precious things to a service for which they don't pay, you get yelled at more. eg "You said free, and now you're telling me I can't store 20TB of videos on your service! Un-fucking-believable". Cue all the statements (from free customers) that they'll never pay :rolleyes: See also the threads on here when a company has increased prices.

floatingatoll 8y ago

“Public record” is not equivalent to “in the tech press”. If there was a central registery of IT operational errors, where data was carefully reported by all public and private companies, then your stance would be absolutely understandable. But in today’s press climate, the focus would be on dragging their name through the mud for clickbait, rather than on interviewing them about their plans to improve going forward and evaluating _those_ claims for technical and business veracity. ps. Happily, I haven’t a clue who they are, not have I tried to look.

briandear 8y ago
If a car exploded, should we withhold the name of the car company?
- staktrace 8y ago
  If an article was posted by $random_internet_person about a car that exploded with "some details changed", where necessary context is missing (e.g. what the car company did in the aftermath to ensure it doesn't happen again), then yes, we should withhold the name of the company until a fuller picture is available. It's not ethical to go about blaming and shaming unless you know for a fact what happened and the context surrounding the incident. And unless you're Rachel, you don't.

x0x0 8y ago

That's not what happens though -- people have shrieking tantrums that you aren't doing X for free, or enough, or high quality enough, or that an engineer made a mistake, etc etc etc... And if you ask why they trusted their incredibly precious things to a service for which they don't pay, you get yelled at more. eg "You said free, and now you're telling me I can't store 20TB of videos on your service! Un-fucking-believable". Cue all the statements (from free customers) that they'll never pay :rolleyes: See also the threads on here when a company has increased prices.