Working in a hospital at the IT Service Desk, it has been astounding to see the vast amount of software at play and overwhelming sometimes to keep track of it (

Working in a hospital at the IT Service Desk, it has been astounding to see the vast amount of software at play and overwhelming sometimes to keep track of it (and especially, who to track down if the system goes down). I don't have much experience in the EMR system we use but we have two teams of about 5-6 people each dedicated to working specifically on the software on the clinical and business sides of it. The clinical side, from what I understand, all have backgrounds in nursing so at least when they're doing interface and other upgrades, they have that experience to draw on. The article touches briefly on it but the sheer amount of work the nurses and doctors do also have to be a factor. 12 hour or longer days and very rushed. Anyway, thanks for sharing this.