My theory is that they're stuck between (cost of fixing it plus the cost to their pageview metrics if we suddenly didn't have to dig so much) and (cost of slowl

My theory is that they're stuck between (cost of fixing it plus the cost to their pageview metrics if we suddenly didn't have to dig so much) and (cost of slowly simmering customer resentment from terrible UI). I imagine there's just no manager willing to charge the hill of better search when they'd have to die on the sword of plummeting pageview metrics for succeeding.