That might be why it is so hard to complain. Amazon lost one of my packages (they were delivering it themselves). No biggie by itself, but the apology mail di

That might be why it is so hard to complain. Amazon lost one of my packages (they were delivering it themselves). No biggie by itself, but the apology mail did not lead to a reimbursement. Instead, I had to go to the website, and go through a dozen of steps that really felt like they were here to make me decide it is not worth my time. Great way to lose my confidence in the company ..