It's complicated I think. Behind the keyboard, there generally aren't the same social pressures (due to anonymity and often others aren't directing their though

It's complicated I think. Behind the keyboard, there generally aren't the same social pressures (due to anonymity and often others aren't directing their thoughts at you as an individual, but rather as a group) and time constraints to organize thoughts that come with oral communication. This, in many cases, allows for better and more rational discussions. On the other hand, when people do directly address on the internet behind the veil of anonymity, the lack of social pressures also removes disincentives to act like hooligans. It's different form of communication and has its advantages and disadvantages.