I've managed it in the past, but only after emailing Tim Cook. Someone picked it up and sorted it. Was an older Unibody MacBook Pro with a factory SSD, used to

I've managed it in the past, but only after emailing Tim Cook. Someone picked it up and sorted it. Was an older Unibody MacBook Pro with a factory SSD, used to randomly decide to delete all the data on it every couple of months. In the end they replaced the entire machine with a newer model.