8 ms·
> That is not the problem. The problem is many of us do not accept the world in which everything, down to the hardware we touch is just licensed to us. As far
by consp 8y ago
> That is not the problem. The problem is many of us do not accept the world in which everything, down to the hardware we touch is just licensed to us.
As far as I know, this is not allowed in most of the EU if you bought the device outright.
On the other hand: The customer probably bought the phone with a O2 combination contract in which case it is a phone-on-a-loan (as in banking). In that case the provider is responsible as seller and loan provider, and the Apple store employee is correct to refuse unless O2 has a direct servicing agreement with the Apple store.
If he bought it outright (even through O2) and O2 doesn't provide reasonable service (missing your phone for three weeks isn't reasonable) he can request repair within warranty at the factory but will most likely have to pay for it himself and then send the repair cost to O2 (which they will argue against doing in order to avoid paying). The "factory" can refuse to do so and send the customer back to the seller in which case he/she should argue for a quick repair or stop the contract with reimbursement.
It's a complicated problem, but the Apple store was most likely correct in this case.
- DubiousPusher 8y agoI'm not commenting on the story the OP was sharing here. I'm commenting on the first broad observation they made. They implied that the main issue with Apple locking out repairs on their devices was that Apple themselves could not service all potential necessary repairs because they did not have the scale to do so. But I say there's a problem way before we get to whether or not Apple can meet the demand for repairs worldwide. I don't like companies that intentionally attempt to prevent people from repairing, hacking or modifying things. I don't like the term "Right to Repair" because it sounds kind of silly. But I recognize that the industrial revolution, the electronics boom, the invention of the personal computer, desktop software boom and the rise internet were all driven in part by people who tore other people's stuff apart, hacked it, modified it and reinvented it. Art gets so much credit in terms of being an uplifting passtime but we massively overlook the joy of learning how things work, changing them and sharing them. Anyone who stands in the way of that has lost the love of that. They've lost their passion and I don't really want to pay for their products.