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> my 2017 MBP keyboard is starting to become faulty. I've been dreading having to turn it in because I actually need this thing up and running. My '15 MBP reti

> my 2017 MBP keyboard is starting to become faulty. I've been dreading having to turn it in because I actually need this thing up and running. My '15 MBP retina had it's keyboard and trackpad shit itself about 12 months after I purchased it. It was becoming apparent at the time that a) apple wouldn't repair it (they told me that I must have damaged it myself so they wouldn't do a warranty job, before even inspecting it) and b) they wanted to take the machine for diagnosis and repairs at the "local" apple centre (roughly 400km away at the time) which through experience I knew to take at least several weeks. This was not a viable solution for me as it was a work machine, and any downtime was problematic. So I've permanently had my wired keyboard and mouse with me since. Needless to say I've got an 8th gen i7 Dell on it's way in the mail now.

ssijak 8y ago
Good luck with dell warranty/service.
- RobAley 8y ago
  The whole point of this story is that you can get such machines fixed at independent repair shops if the manufacturer is not playing ball. Apple is trying to stop that, Dell et al aren't (as far as i'm aware. )
- King-Aaron 8y ago
  Have you had bad experiences with them (genuinely curious)? The only time I've had to use dell onsite service, they came out the same day... So I bought their 12 month onsite warranty, but I also figure that after 12 months I'll feel happy to start doing repairs myself. Side note, I'm not normally a massive Dell fan by any stretch, but no one else had a 8750h/16gb ddr4/1060 geforce for the money I wanted to spend (and available on the shelf), even though the chassis is super plasticy and doesn't really inspire the same 'wow' factor I got from apple hardware's look and feel. It's a G3 17 I've landed on ($1,900 aud with a docking station included), as the G7 was out of stock, and I'm an impatient prick. I'm hoping I don't regret it, haha.
  - nickflood 8y ago
    Unless you'll get one of the defective units, you'll love your Dell. The plasticky coating os quite durable and it doesn't feel cold to the touch like the aluminium body of a MacBook. Still has sharp edges IMO. If you'll get a bad unit, I advise you to return it immediately and re-buy. Their replacements come from refurbished units and their refurbishers are no good at fixing everything, and sometimes introduce other issues, so you'll be guaranteed to hate Dell's guts after going thru couple rounds of replacements (as per Dell subreddit). Onsite repair should be fine, though. I personally like to tinker with my Dells, had performed a not-so-economical upgrade from 9550 to 9560 on mine with great fun and overall just enjoy the 15" laptop. One mistake I made is assuming that the touchpads on 13" XPS would be as good. Boy was I wrong, now my wife's suffering through one. It's the same across 9350 and 9360,but may have been fixed on the 9370, I haven't tried it yet.
- prolikewh0a 8y ago
  No issues with Dell warranty/service here and I send Dells, Lenovos, & Macbooks out for repair a few times a week. Equally as good in my opinion.

ssijak 8y ago

Good luck with dell warranty/service.

RobAley 8y ago
The whole point of this story is that you can get such machines fixed at independent repair shops if the manufacturer is not playing ball. Apple is trying to stop that, Dell et al aren't (as far as i'm aware. )
King-Aaron 8y ago
Have you had bad experiences with them (genuinely curious)? The only time I've had to use dell onsite service, they came out the same day... So I bought their 12 month onsite warranty, but I also figure that after 12 months I'll feel happy to start doing repairs myself. Side note, I'm not normally a massive Dell fan by any stretch, but no one else had a 8750h/16gb ddr4/1060 geforce for the money I wanted to spend (and available on the shelf), even though the chassis is super plasticy and doesn't really inspire the same 'wow' factor I got from apple hardware's look and feel. It's a G3 17 I've landed on ($1,900 aud with a docking station included), as the G7 was out of stock, and I'm an impatient prick. I'm hoping I don't regret it, haha.
- nickflood 8y ago
  Unless you'll get one of the defective units, you'll love your Dell. The plasticky coating os quite durable and it doesn't feel cold to the touch like the aluminium body of a MacBook. Still has sharp edges IMO. If you'll get a bad unit, I advise you to return it immediately and re-buy. Their replacements come from refurbished units and their refurbishers are no good at fixing everything, and sometimes introduce other issues, so you'll be guaranteed to hate Dell's guts after going thru couple rounds of replacements (as per Dell subreddit). Onsite repair should be fine, though. I personally like to tinker with my Dells, had performed a not-so-economical upgrade from 9550 to 9560 on mine with great fun and overall just enjoy the 15" laptop. One mistake I made is assuming that the touchpads on 13" XPS would be as good. Boy was I wrong, now my wife's suffering through one. It's the same across 9350 and 9360,but may have been fixed on the 9370, I haven't tried it yet.
prolikewh0a 8y ago
No issues with Dell warranty/service here and I send Dells, Lenovos, & Macbooks out for repair a few times a week. Equally as good in my opinion.