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I was literally yesterday in the shop of an official reseller in Kuala Lumpur (Malaysia, there is no Apple Store here). I have non critical problems with my Mac
by askmike 8y ago
I was literally yesterday in the shop of an official reseller in Kuala Lumpur (Malaysia, there is no Apple Store here). I have non critical problems with my Macbook Pro and asked if they can fix it (including the keyboard problem for which there is a repair program).
"We will have to take it in for repair, this will take at least 14 business days."
- hrktb 8y agoAt this point can’t you ship it to Apple ?
- fulafel 8y agoSending it to their Cupertino address might be a good way of protest at least.
- hrktb 8y agoJust in case, it was not meant sarcasticly. Repairs can be done by shipping it to whatever support address they provide. I haven’t done it in years but if your repair shop takes 14 days, it can be signifixantly faster.
- Sharlin 8y agoThe whole point with that 14 business days quote is that they will very likely ship it somewhere outside the country, or at the very least to another city. And if you ship it yourself you most likely have to pay for the shipping from your own pocket.
- natch 8y agoOr a good way to get it repaired? Ship it to whatever address they tell you to.