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They generally do a better job if you have a nearby Apple Store (an official not a third party one). Unfortunately if you don't have one of those you end up a l

They generally do a better job if you have a nearby Apple Store (an official not a third party one). Unfortunately if you don't have one of those you end up a little worse off. On the plus side, most brands don't have stores in the majority of non major cities. Apple Does. So they're ahead of a lot of brands in that regards. You can get repairs usually done same day or within 1 or 2 days in the worst case if you can walk into an Apple Store in most cases (with some exceptions obviously) - for both iPhone and Mac. EDIT: The comment below points out they only have stores in 22 countries. I agree in some regards that is low but I would suggest it is probably high compared to many brands for not requiring a 2 week turnaround as you had above.

muse900 8y ago
I think the main issue here is the availability of repairs, if my sony ps4 breaks down, I most likely won't take it to sony as they will take 3 weeks to send it back. I'll prolly take it to an individual shop and get it done within a day. Also the other downside e.g for iphones is that apple is not selling genuine screens... you broke your screen on your $1500 iphone? cause thats how much it costs in the EU... you will get a knockoff screen if you want to get it done in a day, if you want you can wait 4-5 weeks for them to get back to you, unless you live in london, paris, berlin etc.
praseodym 8y ago
The repair experience for MacBooks (not iOS!) is abysmal, even at Apple Stores. Whereas other vendors (HP, Dell, Lenovo) will happily send you customer-replaceable parts (keyboards, disks, etc.) or a technician for on-site NBD repairs even with their standard warranty plans, Apple requires you to buy Apple Care (~10% premium) and then you still have to wait for appointments and repairs at the Genius Bar. This can easily take a week or two, and they do not provide a loaner devices so you’re without your computer for the duration of the repair. I’ve been told that there are professional Apple Care plans that do provide them, but they come at a (even higher) price.

muse900 8y ago

I think the main issue here is the availability of repairs, if my sony ps4 breaks down, I most likely won't take it to sony as they will take 3 weeks to send it back. I'll prolly take it to an individual shop and get it done within a day. Also the other downside e.g for iphones is that apple is not selling genuine screens... you broke your screen on your $1500 iphone? cause thats how much it costs in the EU... you will get a knockoff screen if you want to get it done in a day, if you want you can wait 4-5 weeks for them to get back to you, unless you live in london, paris, berlin etc.

praseodym 8y ago

The repair experience for MacBooks (not iOS!) is abysmal, even at Apple Stores. Whereas other vendors (HP, Dell, Lenovo) will happily send you customer-replaceable parts (keyboards, disks, etc.) or a technician for on-site NBD repairs even with their standard warranty plans, Apple requires you to buy Apple Care (~10% premium) and then you still have to wait for appointments and repairs at the Genius Bar. This can easily take a week or two, and they do not provide a loaner devices so you’re without your computer for the duration of the repair. I’ve been told that there are professional Apple Care plans that do provide them, but they come at a (even higher) price.