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I have to be honest, I don't think that one example can tell us anything meaningful about whether or not closed source software is typically better supported.
by throwawaymath 8y ago
I have to be honest, I don't think that one example can tell us anything meaningful about whether or not closed source software is typically better supported.
Note that I used the word "can", not the word (which you used) "necessarily."
- phkahler 8y agoAgreed. My point was simply that the level of "support" you get by paying for software can actually be zero. I don't claim to know what's typical. My estimation is that typical support consists of listening to customer complaints and suggestions and prioritizing development around that and available resources. I doubt many companies do extensive analysis or hire consultants to do security audits or much of anything that isn't directly customer driven. The company I mentioned previously actually does extensive design, testing and regression testing on most of their products but the smaller side project just didn't get that attention. YMMV even within one company.