> As soon as we talked on the phone, they became a real person to me, and I felt like the utter dick that I had been. It reminds me when I was doing Jira & Con

> As soon as we talked on the phone, they became a real person to me, and I felt like the utter dick that I had been. It reminds me when I was doing Jira & Confluence admin work for team leads at my previous job. I don't think I was a dick to the (many) people sending mails asking for admin operation, but when one came to see me in order to work together on his task workflow, this person went from an outlook contact to a real person and I realize that I could have been more polite in my email answer. Also it was weird, because from his picture I had imagined him taller.