This wasn't our device. There was a big, reputable company behind the device. We were ordering a number of those and they would be shipped to us directly from C

This wasn't our device. There was a big, reputable company behind the device. We were ordering a number of those and they would be shipped to us directly from China. Also, we were basically locked in due to the magnitude of investment in the software we have developed for the device. Fortunately this only lasted for few months until it was dealt with. It was quite new back then (a decade ago) and it was a surprise for everybody I guess.