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Note on above: there are legitimate reasons for businesses to set Caller ID to something other than the call origin. But the "something other" should be selecte
by dwc 8y ago
Note on above: there are legitimate reasons for businesses to set Caller ID to something other than the call origin. But the "something other" should be selected from a set under the control of the business, not a free for all. I.e., a desk phone with DID may show as the main company number, etc.
This takes a little more work to account for, but it shouldn't be a roadblock.
- tomjen3 8y agoNo, a phone should give the exact number for that exact phone, since that is whom I want to call back, should I need to. That phone may be manned by more than one individual (in case of shift work), but nobody should have to go through a phone tree.
- softawre 8y agoThis won't work, contact centres are more complicated that you'd imagine.