It wouldn't surprise me if you found out that some work is useless in the first place. Many people lack the bigger picture of what the purpose of operations rea

It wouldn't surprise me if you found out that some work is useless in the first place. Many people lack the bigger picture of what the purpose of operations really are. That's what easy to miss when thinking in terms of "automation". Automating existing work doesn't move us forward very much. Making the work unnecessary is.