When I built my SaaS app Pluggio (a social media dashboard), I'll never forget a conversation I had with a customer, who gleefully explained how much they loved

When I built my SaaS app Pluggio (a social media dashboard), I'll never forget a conversation I had with a customer, who gleefully explained how much they loved the product! Apparently, before Pluggio they had someone working full time on social media. But now, they were able to fire them and do that same work in 1 hour a week for only the $25/month cost of the app. After further digging, I realized that a lot of my customers had fired people because of the leverage that the app gave them. To this day I don't quite know how to feel about creating products that mean people loose their job. Anyway, it's one (amongst a few other) reasons I decided sell the business and move on.